Pre-Information Form

Under Article 5 of the Turkish Distance Contracts Regulation, the matters you should know before placing an order are set out below.

Seller / provider details

Legal name: Karnika Teknoloji Dış Ticaret Limited Şirketi (“dotCREA” brand)

Address: Maltepe Mah. Eski Çırpıcı Yolu Sk. Parima No: 8 İç Kapı No: 176, Zeytinburnu / İstanbul

Phone: 0850 307 5110

E-mail: sales@dotcrea.com

Website: www.dotcrea.com

MERSIS number: 0524138437600001

Tax office: Davutpaşa

Tax number: 5241384376

Complaints and notices

Any request, complaint or notice about the service can be sent to sales@dotcrea.com or to 0850 307 5110. Messages are handled on business days and answered in writing.

Nature of the service and price

The subject of the contract is digital services covering e-commerce store setup, theme and interface development, data migration, integration and custom software development. The scope of the service is set out in the package you select during checkout and in the items listed on that package's page.

The total price, including all taxes, is the amount shown on screen and approved by you at the checkout step. There are no shipping, delivery or similar additional charges. Work outside the stated scope is quoted separately and is not started without the buyer's written approval.

Payment is made in a single instalment, either by credit card or by bank transfer. Card details are never passed to the seller; the payment step is completed on the payment provider's secure page.

Payment details

Card payments are processed through whichever payment provider is active at the time the order is placed. In every case your card details are never passed to the seller and are never stored on the seller's systems; the payment step is completed on the provider's own secure page.

When PayTR is used, PayTR acts solely as a payment service provider. The sale is concluded directly between the seller and the buyer, and the seller issues the invoice.

When Paddle is used, the sale is made by Paddle.com Market Limited acting as the merchant of record. In that case Paddle is responsible for collecting payment, calculating sales taxes and issuing the invoice; the service itself is still provided and performed by the seller. You may also contact Paddle directly about anything relating to the payment.

Which provider was used is shown on screen during checkout and is recorded against your order.

For bank transfer (havale/EFT) payments the account details are:

Account name: Karnika Teknoloji Dış Ticaret Limited Şirketi

Bank: Enpara Bank

IBAN: TR82 0015 7000 0000 0104 8663 12

Please include your order number in the transfer description so the payment can be matched to your order. Any transfer fees charged by your bank are payable by the buyer.

Payment and additional costs

The amount shown at the checkout step is the total price to be collected, including taxes. No additional charge is passed on for the use of the means of distance communication.

If bank transfer is selected, the account details and order number are shown on screen at the end of the order; any transfer fees charged by your bank are payable by you.

Performance period and delivery

The start date is agreed between the parties once payment has reached the seller and the buyer has supplied the access, content and information required for the work.

Under the Turkish Distance Contracts Regulation, performance is completed within the committed period from the date the order reaches the seller. Delays caused by the buyer (access not granted, content not supplied, approvals held up) are added to that period and notified to the buyer.

Delivery takes the form of going live, handing over files or transferring access, depending on the nature of the work item, and is confirmed in writing.

Right of withdrawal

A buyer who qualifies as a consumer has the right, under Article 9 of the Turkish Distance Contracts Regulation, to withdraw from the contract within fourteen days from the day it is concluded, without giving any reason and without paying any penalty.

However, under Article 15(1)(h) of the same Regulation, the right of withdrawal cannot be exercised for services whose performance has begun with the buyer's consent before the withdrawal period has expired.

By approving the order, the buyer also consents to work starting before the fourteen-day withdrawal period ends and accepts that, for the service so commenced, the right of withdrawal can no longer be exercised. A buyer who prefers work to begin only after the withdrawal period may say so in writing immediately after ordering; in that case work starts after fourteen days and the right of withdrawal is preserved throughout.

Where the right of withdrawal is exercised, it is sufficient for notice to reach the seller in writing or on a durable medium before the period expires. Notices: sales@dotcrea.com.

If work has begun and the buyer then withdraws, the price of the part already performed is calculated in proportion to the total price and the balance is refunded.

Where the buyer is a merchant or tradesperson, meaning the service is bought for commercial or professional purposes, the withdrawal provisions of consumer legislation do not apply and the contract between the parties governs.

Cancellation and refunds

An order on which work has not yet begun is cancelled at the buyer's request and the full amount collected is refunded.

Refunds are made using the original payment method: card payments are refunded to the issuing institution, and the time it takes to appear on the card account depends on the bank. Bank transfer payments are returned to the account the payment came from.

Where payment was taken through Paddle, the refund is processed by Paddle as merchant of record; you can still send the request to us and we will start the process.

Refund requests should be sent to sales@dotcrea.com quoting the order number. Requests are resolved within fourteen days of reaching the seller.

If part of the service has been delivered, the refund is made after deducting the delivered part. That calculation is explained in writing, itemised by work item and time spent.

Records and retention

Your order record is stored electronically together with the contract and this form, and is sent to you on request.

Dispute resolution

Buyers who qualify as consumers may apply to the consumer arbitration committee or consumer court in the place where the service was purchased or where they reside, within the monetary limits set each year by the Turkish Ministry of Trade. Applications can also be made through the Consumer Information System (TÜBİS) on e-Devlet.

Where the buyer is a merchant or tradesperson, the courts and enforcement offices of Istanbul have jurisdiction.

In every case we suggest writing to sales@dotcrea.com first; we would rather resolve what can be resolved without a formal process.