Terms of Service

This page sets out the general terms that apply to the use of the dotCREA website and to the services purchased through it.

Scope

These terms apply to everyone who visits the dotCREA website and to everyone who purchases a service through it. By using the site you accept these terms.

When you place an order, the Pre-Information Form and the Distance Selling Agreement apply in addition to these terms. In the event of a conflict, the contract you approved at the time of ordering prevails.

Service provider

Legal name: Karnika Teknoloji Dış Ticaret Limited Şirketi (“dotCREA” brand)

Address: Maltepe Mah. Eski Çırpıcı Yolu Sk. Parima No: 8 İç Kapı No: 176, Zeytinburnu / İstanbul

Phone: 0850 307 5110

E-mail: sales@dotcrea.com

Website: www.dotcrea.com

MERSIS number: 0524138437600001

Tax office: Davutpaşa

Tax number: 5241384376

Services offered

dotCREA provides setup, configuration, integration, theme development and custom software development services carried out remotely on e-commerce software platforms. Most work is done on Shopify; we also work on other platforms and on custom development projects.

Services are priced as packages. The scope of each package is stated on its page and at the checkout step; work outside that scope is quoted separately.

Orders and formation of the contract

An order is placed by completing and approving the form on the site. The contract is formed when the order is approved.

The seller reserves the right to decline an order in cases of clearly incorrect pricing, scope that cannot be met technically, or conflict with applicable law. Where an amount has already been collected, it is refunded in full.

Payment details

Card payments are processed through whichever payment provider is active at the time the order is placed. In every case your card details are never passed to the seller and are never stored on the seller's systems; the payment step is completed on the provider's own secure page.

When PayTR is used, PayTR acts solely as a payment service provider. The sale is concluded directly between the seller and the buyer, and the seller issues the invoice.

When Paddle is used, the sale is made by Paddle.com Market Limited acting as the merchant of record. In that case Paddle is responsible for collecting payment, calculating sales taxes and issuing the invoice; the service itself is still provided and performed by the seller. You may also contact Paddle directly about anything relating to the payment.

Which provider was used is shown on screen during checkout and is recorded against your order.

For bank transfer (havale/EFT) payments the account details are:

Account name: Karnika Teknoloji Dış Ticaret Limited Şirketi

Bank: Enpara Bank

IBAN: TR82 0015 7000 0000 0104 8663 12

Please include your order number in the transfer description so the payment can be matched to your order. Any transfer fees charged by your bank are payable by the buyer.

Buyer's obligations

The buyer is responsible for supplying, in good time, the account access, brand assets, product data and content required for the work to proceed.

The buyer is responsible for ensuring that content, images and data they supply do not infringe the rights of third parties.

The buyer is responsible for the accuracy of the billing and contact details they provide.

Intellectual property

The text, images, design and software on the site belong to the seller and may not be copied or reproduced without permission.

The right to use themes, interfaces and custom development produced as part of the service passes to the buyer once the price has been paid in full. The seller retains rights in its own general-purpose components and infrastructure.

Third-party platforms

Services are carried out on third-party platforms and apps such as Shopify. Those platforms' own terms, fees and service interruptions are outside the seller's control.

Additional work required by changes on the platform side is assessed separately.

Limitation of liability

The seller undertakes to provide the service with due care and in line with professional standards. The seller cannot be held responsible for consequences arising from incorrect information or content supplied by the buyer, from third-party platform outages, or from changes the buyer makes themselves.

Nothing in this clause limits rights arising from consumer legislation.

Changes to these terms

These terms may be updated. The current text is always published on this page and takes effect from the date of publication. Orders already placed are governed by the text in force at the time of the order.

Dispute resolution

Buyers who qualify as consumers may apply to the consumer arbitration committee or consumer court in the place where the service was purchased or where they reside, within the monetary limits set each year by the Turkish Ministry of Trade. Applications can also be made through the Consumer Information System (TÜBİS) on e-Devlet.

Where the buyer is a merchant or tradesperson, the courts and enforcement offices of Istanbul have jurisdiction.

In every case we suggest writing to sales@dotcrea.com first; we would rather resolve what can be resolved without a formal process.