What does this integration do?
The Verimor integration connects order and campaign messages to Shopify events over a licensed infrastructure. Two-way SMS support means customer replies come back through a webhook; for stores using a cloud switchboard and an 0850 number, call records can be matched to the customer record.
The data it synchronises
Order and shipping notifications
OTP / one-time passcodes
Two-way SMS (webhook)
Bulk campaign sending
Delivery report tracking
Cloud switchboard / 0850 matching
How the data flows
01
Channel and number setup
The SMS header and, where relevant, the 0850 switchboard number are defined. If a flow lets customers reply, the two-way structure is planned from the start.
02
Event mapping
Shopify order and shipping events are mapped to message templates, with transactional and commercial messages kept apart.
03
Sending and consent
Consent is checked for commercial sends; transactional messages flow uninterrupted.
04
Inbound message flow
Customer replies arrive through a webhook and are routed to the support team, or handled by an automated response.
05
Reporting
Delivery statuses and sending costs are monitored; unreachable numbers are removed from the list.
What we watch for in this integration
If you set up two-way SMS, who answers an inbound message and within what time is an operational decision
Using the switchboard number alongside the SMS header matters for brand consistency
Bulk campaign sends must not block the transactional message queue
Bulk sending without a consent check carries the risk of regulatory penalties
The setup process
01
Data and permission analysis
We decide which data flows in which direction, which system is the master, and what API permissions are required.
02
Mapping table
Product, variant, category, warehouse and account fields are mapped between the two systems, one by one.
03
Development and testing
The integration is built on a development store; order, return and error scenarios are tested with real data.
04
Going live
It is released through a controlled switchover, watched closely for the first few days, with the error queue monitored.
05
Monitoring and maintenance
Logging, error alerting and API version updates continue under the maintenance retainer.
What we need from you before we start
Verimor account and API credentials
Approved message header and switchboard number, if any
Where inbound messages should land
Your consent-system brand registration