What does this integration do?
The VatanSMS integration suits stores that want to send both SMS and WhatsApp Business messages from one panel. Order status notifications go out on transactional templates, while campaigns are segmented against the consented list.
The data it synchronises
Bulk and branded SMS
OTP verification
WhatsApp Business messages
Order status notifications
Consent checks
Send reporting
How the data flows
01
Channel selection
Which notification goes by SMS and which by WhatsApp is decided. The two differ in cost and read rate; sending the same message on both is waste.
02
Templates and header
The SMS header and WhatsApp templates are defined, with commercial and transactional content separated.
03
Consent check
Consent is checked before a commercial send, and opt-out records are respected.
04
Event-based sending
Order and shipping events trigger the templates you have defined.
05
Reporting
Delivery and read reports are monitored, with a cost comparison per channel.
What we watch for in this integration
Sending the same notification by both SMS and WhatsApp costs money and annoys customers; the channel is made singular
WhatsApp requires template approval; you cannot send on an unapproved template
Bulk sends without a consent check carry regulatory risk
If send reports are not monitored, unreachable numbers accumulate in the list
The setup process
01
Data and permission analysis
We decide which data flows in which direction, which system is the master, and what API permissions are required.
02
Mapping table
Product, variant, category, warehouse and account fields are mapped between the two systems, one by one.
03
Development and testing
The integration is built on a development store; order, return and error scenarios are tested with real data.
04
Going live
It is released through a controlled switchover, watched closely for the first few days, with the error queue monitored.
05
Monitoring and maintenance
Logging, error alerting and API version updates continue under the maintenance retainer.
What we need from you before we start
VatanSMS account and API credentials
Approved message header
Business account details if WhatsApp will be used
Your consent-system brand registration